Conditions of Carriage

Contract of Conditions of Transport

  1. In this Contract, the Term “Ticket” means this “Passenger Ticket or Baggage Ticket” or this itinerary / receipt, if applicable, in the case of an Electronic Ticket, of which the Contract Conditions and the notices contained in this ticket; the designation Carrier means all the Air Carriers that transport or make the commitment to transport the passenger or their baggage by this ticket or perform any other services related to this air transport, “Air Ticket” means the itinerary for receipt issued by or in the name of the carrier, the Electronic Coupon and, if applicable, the Boarding Document. “WARSAW CONVENTION” means the convention bringing together Certain Rules Relating to International Air Transport”, signed in Warsaw on the 12th of October 1929 or the same CONVENTION modified in Haia on the 29th of September 1955, either of them being applicable.
  2. This transport is subject to the Limited Responsibility Rules Established by the Warsaw Convention unless such Transport is not “International Transport” as defined by the Convention.
  3. To the extent that nothing contradicts that established heretofore, the transport and any other services provided for by the carrier are subject: (1) To the dispositions contained in this ticket (2) to the applicable tariff regulation, (3) to the conditions of transport of the Carrier and other regulations in effect that are an integral part of this contract (and may be consulted at any of their offices) except for the transport between one point of the USA or Canada to any other point outside of these countries to which the tariff regulation in effect applies in these countries.
  4. The name of the carrier may be given in abbreviated form on the ticket, with the full name and the respective abbreviation being shown in the tariff regulation, Transport conditions, regulations or transport times, the address of the carrier shall be the departure airport indicated on the ticket of the first abbreviation of their name; the planned stopovers article those indicated on this ticket or those shown in the times of the carrier as regular stopovers itinerary of the passenger; provided for and agreed in the this ticket even if these are made by various successive carriers, shall be considered as a single operation.
  5. The carrier that issues a ticket to transport on the lines of another carrier acts only as their agent.
  6. The exceptions and limitations of responsibility of the carrier shall apply to the agents, employees and representatives of the carrier and to any person whose airplane is used by the carrier in making the transport, as well as the agents, employees and representatives.
  7. The registered baggage shall be delivered to the holder of the baggage ticket. In international transport, in case of damage to the baggage the relevant claim must be made in writing to the carrier, immediately after discovery of the damage and, at most, within 7 days, as of the date of delivery; in case of delay, the claim must be made within 21 days as of the date on which the baggage was delivered. For transport that is not international, see the respective tariff regulation or transport conditions.
  8. This ticket is valid for transport during one year as of the date of issue unless another period is set in this ticket, in the tariff regulation of the carrier, transport conditions or in the applicable regulation. The transport tariff under this ticket is subject to alteration before the start of the transport. The carrier may refuse to transport if the applicable tariff has not been paid.
  9. The Carrier is committed to making their best efforts to transport the passenger and the baggage in a reasonable time. The times indicated in the timing or in any other place are not guaranteed and are not part of this contract. The carrier may make use of other carriers, without prior notice using other airplanes and alternative stopovers or omitting those indicated on the ticket if needed. The times may be changed without prior notice. The carrier accepts no liability for any connections to other services.
  10. The passenger must comply with governmental procedures relating to the travel, show departure documents, entry documents or any others whose presentation is required at the airport, at the time set by the carrier or, at any time if such a time is not set, with sufficient notice for completion of the departure formalities.
  11. No employee or representative agent of the carrier is authorized to alter, modify or abolish any clause of this contract.
  12. The carrier reserves the right to refuse to transport any person who has purchased a ticket infringing upon the applicable law or tariff regulation, rules or procedures of the carrier.

Issued By LAM Mozambique Airlines

Information on Governmental Taxes, Rates and Charges

The price of this ticket may include taxes, rates and charges which are obligatory in air transport in accordance with governmental authority decisions. These taxes, rates and charges may represent a significant portion of the cost of the air ticket, and are included in the tariff, or separately in the “Taxes/Rates/Charges” box(es) of this ticket. Payment of taxes, rates and charges payable may also be requested.

Important Notice

If your journey is interrupted at any stage along the way for a period of more than 72 hours, we request that you confirm your reservation for the continuing leg or return of the journey, notifying the fact to the office of the carrier company located at the place of interruption, with a minimum of 72 hours before the departure time of the referred to flight. Failure to comply with this procedure, for which passengers whose journey takes place entirely within Europe, shall result in cancellation of the previously made reservation.

Items whose Transport is not Permitted

For reason of security, objects such as those indicated below may not be transported in the passenger’s Baggage.

  • Hand baggage with alarm devices.
  • Inflammable, non-flammable and poisonous compressed gases such as camping gas;
  • Corrosive products such as acids, alkalis and batteries.
  • Bacteria and viruses;
  • Explosives, munitions, pyrotechnic material and fireworks;
  • Inflammable liquids and solids such as lighter or heating fuels.
  • Matches and easily inflammable articles;
  • Oxidizing materials such as chlorides and peroxides;
  • Poisons;
  • Radioactive materials;
  • Other hazardous materials such as mercury, magnetized substances, bad-smelling and irritating materials; Medications and articles of personal hygiene may be transported without need of prior authorization in small quantities that are necessary to the passenger or that are appropriate for their use during the journey such as hair spray, perfumes and medications with alcohol.

Notice to Passengers on International Flights of Limited Liability

Passengers whose journey includes a final destination or stopover in a country other than that of origin are hereby notified that the treaty known as the Warsaw Convention may be applied to the whole of the journey, including any stage within the country of origin or destination.

For passengers whose journey is to, from or with a stopover within the United States of America, the Convention as well as the special transport agreements incorporated into the applicable regulations, stipulate that, in case of death or personal injury to the passengers, the liability of certain carriers that are parties to such special agreements, is generally limited to the proven damages not to exceed US$75,000 per passenger; and that such liability up to this limit does not depend on the negligence on the part of the carrier. For passengers travelling with a carrier that is not party to these special agreements or on journeys that are not to, or with a planned stopover that is situated within the United States of America, the liability of the carrier for the death or personal injury to the passenger is generally limited to approximately US$10,000 or US$20,000.

The list of carriers that are not party to such special agreements can be found at the sales offices of the specific carriers and may be consulted on request.

Passengers may obtain additional protection through private insurance with the insurance company of their choice.This insurance is made for any limit of liability of the carrier under the terms of the Warsaw Convention or of the special transport agreements. For further information, consult your Airline Company or Insurance Company representative.

NOTE: The limit of liability of US$75,000 mentioned above includes judicial costs and expenses except for claims made in a State where there are dispositions for separate attribution of the amount of judicial costs and expenses, where the limit shall be of US$58,000 excluding judicial costs and expenses.

Information on the Limit of Liability for Baggage

The liability for loss, delay or damage to baggage is limited, unless a higher value has been previously declared and additional charges have been paid. For the majority of international transport including domestic portions of international journeys, the limit of liability is approximately US$20.00 per kilo, US$9.07 per pound for registered baggage and US$400.00 per passenger for non-registered baggage. For transport between points within the United States of America, Federal rules require limit of liability of the carrier for baggage be at least US$2,500 per passenger. An excess value may be declared for certain types of articles. Some carriers do not accept liability for fragile, valuable or perishable articles. Further information can be obtained from the carrier.