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Special Needs

General

An incapacitated or disabled customer is one who due to his/her physical, medical or mental state, needs individual and personalized attendance during take-off, cruising, landing and in an emergency. This is different from the normal attendance provided to the other customers.

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Children / Infant Travelers

Unaccompanied Minors (UM)

General
An unaccompanied minor is a child between 5 and 11 years of age (inclusive), who is travelling in a passenger seat and is not escorted by another passenger of 12 years of age or above.

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Pregnant Women

General

Pregnant passengers shall not be considered as incapacitated, but some specific procedures must still be followed. The transportation of pregnant passengers is not allowed within seven days before or the seven days after birth. Newly born children are not accepted to fly with LAM until they are three weeks of age, and provided that they are escorted.

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