General

As a principle, all situations of incapacity or disability are communicated through a special assistance request made by customers, family members or the customer's physician. If not, it can be done through the physical or mental conditions observed by airline employees, or other persons with any relation to the customer (airport authorities, travel agents, etc), for the following circumstances:

1. Passengers who are severely incapacitated, whose acceptance for transportation depends on a medical report to be provided by the customer
2. Incapacitated or disabled customers who must sign a "Liability Form"
3. Incapacitated or disabled customers who may be accepted without any special formality

Ambulatory / Non-Ambulatory Passengers

Passengers with special physical conditions can be classified into the following groups for reasons of mobility:

1. Ambulatory passengers
   These are passengers who are able to get on/off the aircraft or move around inside the aircraft without the help of another person or with little help from another person, for example, deaf, blind or mentally handicapped passengers.
2. Non-ambulatory passengers
   These are passengers who are not able to get on/off the aircraft or move around inside the aircraft without any help.

Individual Passengers / Passengers In Groups

1. Individual passengers
   These are passengers with special conditions who are travelling alone or accompanied by one or more passenger(s) who are not handicapped, but never in the company of, or in a group of handicapped persons.
   
2. Passengers in groups
   These passengers usually belong to sports teams or other mentally or physically handicapped associations, and by travelling together constitute a group. The reservations for these passengers are usually made as a group but subject to the maximum number of passengers allowed on board as part of the group. It might be necessary to receive special authorization and customers are advised to contact the nearest LAM office for further information.

Valid Escort

1. For non-ambulatory passengers
   The escort must be a person over the age of 18, with full use of his/her faculties. The escort will be responsible to provide the passenger assistance needed during the journey
2. For ambulatory passengers
   Ambulatory and blind passengers' escorts must be over 18, provided they are not accompanying a group, in which case they will have to meet the requirements previously mentioned. A guide dog is considered a valid escort for a blind, deaf and dumb passenger travelling alone.

Acceptance

The acceptance of incapacitated or disabled customers on LAM flights, or in connection with other Carriers, must be considered very carefully. Special attention must be paid to the following situations which must be accompanied with medical authorization:

1. Whenever transportation may worsen the customer's health
2. Whenever customer transportation may represent a risk to other passengers, crew and aircraft safety
3. Whenever customer's behavior or their physical and mental situation does not allow them to be left on their own, without assistance (when travelling alone)
4. Whenever a customer has any infectious disease, or due to his appearance, may cause an unpleasant impression to the other customers

Note 1: Acceptance for transportation in all of these situations is dependent on a previous reservation confirmation for all trip segments.

Note 2: Whenever transportation involves other Carriers, definitive acceptance is dependent on previous confirmation, as LAM acceptance rules may differ from other Carriers.

Frequent Travelers Medical Card - FREMEC

This is a card issued by some Carrier's Medical Services, to those customers who are permanently incapacitated or disabled.

Although LAM does not issue this card, such customers are accepted without restrictions, as long as the respective card is within its validity period.

Blind and Deaf Passengers

These passengers are accepted on board LAM flights if they are self sufficient. In situations of where these passengers are not self-sufficient, an attendant is required to accompany them.

Information about these special customers must be on the PNL (Passenger Name List).

On request to LAM, and after considering the applicable fare payment, additional LAM assistant may be made available to attend the customer.

Note: A Certified Service Dog (guide dog) to attend blind of deaf customers will be carried free of charge in the cabin. The dog shall not occupy a seat.

Medical Services

The Passenger shall settle all charges due for medical services or for obtaining Medical Authorization, even when LAM transportation is not authorized.

Note: During the flight, if a customer happens to become sick or catch a disease caused by a chance incident (low cabin pressure, shear rate, etc), medical charges will be footed by LAM.

Ambulances

Although LAM staff may request an ambulance at a certain station, all expenses are the responsibility of the passenger.

Wheelchairs

Passenger's wheelchairs will always be accepted by LAM, and they shall be loaded onto the aircraft after the other entire payload has been loaded, in order to enable fast delivery to the customer once the aircraft has arrived.