LAM - ADM Policy

Dear Partner,

LAM – Linhas Aéreas de Moçambique would like to inform to the key partners in business of the following updates pertaining to the Agency Debit Memo (ADM) Policy as per IATA resolutions 850m (Passenger Agency Conference Resolutions Manual), in which will apply to auditing of reservations and tickets issued on/after 01 October 2020.

The purpose of the audit is to minimize the irregularities in issuing/managing tickets. Therefore, we would like to kindly remind through a formal policy document that is your responsibility to fully comply with the requirements for the proper issuance of tickets in accordance with Tariffs, Rules, general conditions of carriage and written instructions provided by the carrier (e.g. memo, circular, manual, etc.).

Nevertheless, if the volume and types of anomalies are deemed to be above average, the Carrier will agree with the Agent concerned the most suitable solution.

The current notice is an amendment to the previous ADM policy issued by LAM on July 2020.

Thank you in advance for your cooperation!