Message of the Chief Executive Officer

Dear Client and Friend,

The levels of growth of LAM are ever more note - worthy, as the results from the first half of this year show. In that period we carried more than 340,000 passengers, with an improvement in performance of about 14%, compared with the same period the previous year.

Administrador Delegado LAM - Iacumba Aiuba

These results help make operational our Strategic Plan for the five year period which took effect this year, and gives us increased encouragement that we can achieve and perhaps surpass the target established for the period of the plan, lasting until 2018, which is for an annual growth rate of 14%.

Thus we are reiterating our focus on making our fleet profitable, taking up the challenge of having our aircraft undertake a greater number of flights, and with proficiency on the ground, so that our flights always leave on time.

We are counting on the valuable contribution of our clients and friends, and we invite you to express your opinions and make suggestions to improve our value chain from the acquisition of air tickets, to check-in, to the flight until disembarkation. For this purpose, we have forms available on board the air- craft and in the shops where contributions can be registered.

We are thus aware that with the participation of everyone we will make the growth of the national carrier more reliable, respecting rigorously the international standards of the aviation industry.

Have a good trip!

Iacumba Ali Aiuba

Chief Executive Officer