Introduction

By using this web site, you consent to the collection and use of information by LAM. This only applies to the extent consent given in this way is legally effective.

Information on the LAM Privacy Policy covers the following areas:

Information We Collect And How We Collect It
Aggregate Information
Children
How Your Information Will Be Used
Links To Other Sites
Cookies And Web Beacons
Data Security
Contacting Us
Privacy Modifications

Information we Collect and how we Collect it

LAM may ask you for information about yourself in order to facilitate your travel, manage your business and meet your needs. We collect personal information about you from:

You, when you voluntarily provide us with information
Your browser, when you visit our websites and your browser interacts with us
Your transactions with the LAM web site
Other sources, including LAM travel partner web sites (for example, hotel partners, car rental partners and tour company partners), in connection with providing your transportation needs and services

The personal information we collect about you through these various sources may include:

Name, addresses and telephone numbers
Email addresses, fax numbers and pager numbers
Flamingo Club frequent flyer program account number and flight information
Online forms of payment like credit card number(s), including associated billing address(es) and expiration date(s)
Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, special service needs
Passport number, nationality and country of residence
Transactional and online activity data pertaining to mileage activity with companies participating in the LAM Flamingo Club program
Use of products and services such as self-service devices, flight status notification and web check-in
Personal information provided via survey, focus group or other marketing research efforts
Personal information provided to customer-service representatives to research and resolve issues or questions
Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

We share this information within LAM and its subsidiaries and with our third party suppliers for the purposes as outlined below only.

Aggregate Information

In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. LAM gets this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For further information on cookies and web beacons, and how you may elect to reject them, please refer to the section "Cookies and Web Beacons" below.

Children

As we cannot distinguish the age of persons who access our web site, a blanket privacy policy is applied. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should email us at LAMPrivacy@lam.co.mz to remove the information or unsubscribe from any promotional contact opportunities. LAM does not intend to or seek to receive information from minors.

How your Information will be used

LAM uses personally identifiable information (PII) to complete transactions and fulfill requests for our services. LAM requires you to provide personal information when making a reservation to purchase airline tickets or ancillary travel products and services on this web site, or enrolling in the Flamingo Club program. In addition to processing, confirming and fulfilling the travel or other services you request, LAM may use these data for administrative and analytical purposes such as accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the Flamingo Club program and information systems management in relation to the aforementioned.

To the extent required by applicable law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of LAM, our customers, our website, or its users.

LAM does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with LAM and/or unaffiliated third parties to fulfill supply of the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf, but only to the extent it is necessary for them to know such information. Additionally, LAM may combine the information we receive from you with information collected from other sources. This information would be used to provide offers and/or services specifically tailored to your interests. We will not use any data regarding your surfing behavior for marketing purposes (except on an anonymous basis) without first obtaining your explicit consent.

If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way. We will not transfer the data if this is contrary to law.

Please indicate you consent to your data being used as described in this section “How Your Information Will Be Used” by ticking the relevant box situated on the form on which we collect your data.

Where we Store your Data

The data that we collect from you may be transferred to, and stored at, a destination outside Mozambique. It may also be processed by staff operating outside Mozambique who work for any company within the LAM group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfillment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “How Your Information Will Be Used”. Those processing the data include service providers working with LAM providing internet booking engine services, computer reservation system services, online payment management services, and email services. LAM will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to Other Sites

LAM uses links to other Internet sites to improve your experience of our website. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these websites may be owned and run by other companies and organizations. LAM does not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked website.

Please note that the LAM Privacy Policy does not cover these other websites, and LAM would recommend that you are apprised of their specific policies.

Your Rights

If you have explicitly consented through our web site, we will, from time to time, use your data to deliver materials about products or services of LAM (and other selected third parties, including LAM ancillary travel and promotion partners) which may be of interest to you by e-mail. You have the right to ask us not to process your data for marketing purposes. You can exercise your right to prevent such processing by informing us through the opt-out boxes on the forms we use to collect your data or at any time thereafter by e-mailing at LAMPrivacy@lam.co.mz.

For the avoidance of doubt, you may at any time object to our use of your data by sending an email to LamPrivacy@lam.co.mz.

If you are an existing LAM customer, we will only contact you by e-mail with materials about products or services similar to those which have been previously provided to you (unless you consent to receiving e-mails about other products or services by ticking the relevant box situated on the form when we collect your data).

If you are a new customer, and where we permit certain third parties to use your data, we (or they) will contact you by e-mail only if you have consented to this. We (or they) will contact you for the purposes of informing you about our (their) company news, products and services. Please indicate your consent to being contacted by e-mail by ticking the relevant box situated on the form on which we collect your data.

Cookies and Web Beacons

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. To find out more information about cookies, please visit www.allaboutcookies.org.

Web beacons are used in conjunction with cookies to record the simple actions of the user opening the page that contains the beacon. When a user's browser requests information from a website in this way certain simple information can also be gathered, such as: the IP address of your computer; time the material was viewed; the type of browser that retrieved the image; and the existence of cookies previously set by that server. This is information that is available to any web server you visit. Web beacons do not give any "extra" information away. They are simply a convenient way of gathering the simplest of statistics and managing cookies.

Data Security

LAM takes your data security very seriously. In addition to complying with all applicable data security regulations, to ensure the highest possible security for the transmission of your data between your web browser and our internet system we use the Secure Socket Layer (SSL) encrypting technology. SSL is an industry standard way to send personal information over the Internet. It enables an encrypted communication respectively transfer of documents via the internet between web browser and web server. The URL of a website with SSL connection to your browser starts with https://. SSL is fast, secure, and it ensures that your personal information will not be read by anyone else.

Contacting Us

If you have other questions, comments or concerns about our privacy practices, please contact us at LAMPrivacy@lam.co.mz. Please also contact us at this address if you wish to receive a written copy of this Privacy Statement.

Access to Information

The Directive and its local enacting legislation give you the right to access information held about you. Please contact us, with appropriate proof of your identity, at the e-mail or address below if you wish to make such a request.

You have the right to delete or rectify any inaccurate information about you by sending us a written request to LAMPrivacy@lam.co.mz. You may also have the right to object, on compelling legitimate grounds, to the processing of your personal data by sending us a written request to the same address.

Privacy Modification

LAM reserves the right to amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated.

LAM Destinations

Baggage

Special Needs

Load products

Trace

Serviço ao Cliente

Linha do Cliente

Fale Connosco

Escritórios LAM e Agentes